Can I order directly from this site?
Yes. We use a secure payment system that records your order and gives you a receipt
Has my order shipped
You can check the status of your order by calling us: (828)684-6785 or emailing us: twinwhistle@hotmail.com
When will I receive my backorder?
We will only hold backordered product for a maximum of 30 days unless otherwise specified by the customer. Call us at 1-828-684-6785 and let a customer service representative know that you want to allow the backorder for more than 30 days. On the 30th day of the backorder the item will be removed from the order and the remaining product will be shipped out. Exceptions to the policy will be made for specific items and pre-ordering situations.
I never received my order
First, make sure your order status is 'Delivered' (also, be sure to check with everyone at your address). Next, you can contact UPS directly at 1(800) PICK-UPS. If you still can't find your order please call us at 1-828-684-6785
My order is missing an item.
Please call us ASAP at 1-828-684-6785 if you are missing an item on your order. We will then begin an investigation and do an inventory match.
If the item was not shipped to you we will send a replacement using the shipping method from the original order.
If the item was shipped and lost in transit we will begin a UPS claim for you.
